Privacy Policy siti33 —
Our Commitment to Protecting Your Data

1. Information We Collect

When you register and use the siti33 platform, we collect various types of information to provide you with a secure, seamless, and responsible service. This data collection is fully transparent — you will always know what we collect and why.

1.1 Information You Provide Directly

The following information is collected directly from you during the registration process and your use of the platform:

• Identity Information: Full name, date of birth, MyKad or passport number.
• Contact Information: Email address, mobile phone number, and residential address.
• Financial Information: Bank account details and e-wallet account numbers (TNG, GrabPay, Boost) for deposit and withdrawal purposes only.
• KYC Verification Documents: Copies of your identity card, bank statement, or other supporting documents for identity verification purposes.
• Login Information: Username and password (stored as an encrypted hash — we cannot view your original password).

1.2 Information Collected Automatically

When you browse and use the siti33 platform, our systems automatically record the following information for security and service improvement purposes:

• Device Data: Device type, operating system, phone model, browser version.
• Network Data: IP address, internet connection type, and internet service provider (ISP) name.
• Activity Data: Pages visited, session duration, games played, betting history and transactions.
• Geolocation Data: General location based on IP address (not precise GPS location) for country verification purposes.

1.3 Information From Trusted Third Parties

In certain situations, we may receive information about you from trusted third parties such as payment service providers (DuitNow, FPX) or recognised identity verification agencies, solely for the purpose of verifying your identity and processing your financial transactions.

2. How We Use Your Information

Siti33 uses collected information solely for legitimate and transparent purposes. Below is a summary table of how your data is used:

Siti33 will not use your data for any purpose not listed above without obtaining your consent first. Any unexpected new use of data will be communicated to you via a Privacy Policy update notice.

3. Data Protection & Security

The security of your personal data is a responsibility we take seriously. siti33 implements multiple layers of technical and organisational security to ensure your information is always protected against unauthorised access, loss or misuse.

• 256-bit SSL Encryption: All communications between your device and siti33 servers are secured with industry-grade TLS/SSL encryption — the same standard used by leading banks in Malaysia.
• Secure Password Storage: Your password is stored as a bcrypt hash that cannot be decrypted. Even siti33 staff are unable to view your original password.
• Two-Factor Authentication (2FA): Users can enable 2FA for an extra layer of security during login.
• 24/7 Monitoring: Our system continuously monitors for suspicious activity and will issue an immediate alert if any unusual access to your account is detected.
• Secure Servers: Your data is stored in data centres with internationally recognised security certifications, backed by regular backup systems.
• Internal Access Limit: Only specifically authorised siti33 staff may access user data, and every access is recorded in an audit log.

4. Sharing Information With Third Parties

Siti33 does not sell your personal data. However, in the course of operating the platform, there are limited situations where we may need to share your information with carefully selected third parties:

4.1 Payment Service Providers

To process your deposits and withdrawals, siti33 works with trusted payment providers including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. Only the minimum information required to complete each transaction is shared, and it is subject to the respective provider's privacy policy.

4.2 Game Software Providers

The siti33 platform uses gaming software from third-party providers that hold international licences and certifications. Your game records may be stored within these providers' systems for audit and dispute resolution purposes.

4.3 Legal Authorities

Siti33 will disclose user information to law enforcement, regulators, or courts where required to do so by Malaysian law or a valid court order, including investigations related to anti-money laundering (AML) and counter-terrorism financing (CFT).

4.4 What We Do Not Do

5. Cookies & Tracking Technologies

Siti33 uses cookies and similar tracking technologies to enhance the user experience, maintain the security of your login session, and understand how users interact with our platform.

5.1 Types of Cookies Used

You can manage or delete cookies through your browser settings at any time. However, removing essential cookies may affect the functionality of the siti33 platform, including your ability to stay logged in.

6. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by siti33:

To exercise any of the above rights, contact the siti33 customer support team via 24/7 live chat. We will process your request within 30 business days in accordance with PDPA provisions.

7. Data Retention & Deletion

Siti33 retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy or as required by Malaysian law. The following is a general guide to our data retention periods:

• Active Account Data: Retained for the duration your account is active and up to 7 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with AML/CFT legal requirements in Malaysia.
• Security Logs: Retained for 12 months for security incident investigation purposes.
• Support Communication Data: Retained for 3 years for reference and service improvement purposes.
• Cookie Data: Deleted in accordance with their respective validity periods as stated in the cookie section above.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

8. Changes to This Privacy Policy

Siti33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, technological developments, or new legal requirements. Every update will be indicated by a new "Last Updated" date at the top of this page.

For significant changes, siti33 will notify you via an in-platform notice or to the email registered on your account at least 14 days before the changes take effect. Your continued use of the siti33 platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy page periodically so you are always up to date on how we protect your information. If you have any questions or concerns regarding our privacy policy, the siti33 customer support team is available to assist you 24 hours a day, seven days a week via live chat.